"Dear Cruise Concierge:
We are writing to say how completely satisfied we were with the service you
provided us regarding our recent cruise. Your excellent effort began with
your finding just the right cruise for us: the perfect destination, the
cruise ship we enjoyed, and the right price.
You continued to look out for our interests by monitoring the cruise. You
obtained a refund when prices dropped, and you checked continually to look
for upgrades. You also arranged for our dining room seating preferences to
be honored, even though we were a relatively late booking. After our
return, you were interested in hearing about our adventures.
Because of your complete professionalism, your comprehensive knowledge of
the industry, and your commendable tenacity, we will definitely book future
cruises with you.
David and Roberta B."
"I have known Sandy Elson for many years. She is a serious and dedicated person, both personally and professionally. For example, our cruise to Alaska, which she booked, was very successful and pleasant, with attention to small details and many helping hints. She also booked a wonderful hotel before and after the cruise.
Enjoy your reunion!
"Carolyn.. I'm sure that you know that Sandy is a top-notch cruise agent. FWIW for lurkers, though, I thought I'd mention that I just got back from a cruise that Sandy handled for me and she did an EXCELLENT job. I'm very detailed-oriented and she definitely made sure that all the T's were crossed and all the I's were dotted.
I'll probably be talking to her in the next couple of days to discuss our next cruise…… connie"
I just wanted to thank you for the superb job that you did for my family in
planning and booking our recent cruise vacation.
As you probably recall, we originally wanted to sail with Princess because
we've had good experiences with them in the past. However, when you learned
that my wife and I were also taking our extended family (my elderly
father-in-law, my much younger brother-in-law and his two young children),
you suggested that we might want to consider one of the new RCCL
Voyager-class megaships because they offered more/newer activities for the
kids. We took your advice and are glad that we did. Your experience and
knowledge certainly paid off for us, and you most definitely lived up to your
CLIA Master Cruise Counsellor certification with that recommendation! The
RCCL Mariner of the Seas was splendid with beautiful cabins and excellent
service, and the kids just loved the extras such as the rock-climbing wall
and the ice skating show to mention only a couple of the features of the
I also don't want to forget that your help in selecting the pre- and
post-cruise hotels was invaluable. Both hotels provided exactly what we
wanted, needed and expected, and both had excellent/convenient locations.
And last, but not least, is the fact that while you are on the East Coast and
I am on the West Coast, your attentiveness and responsiveness made all the
planning and transactions as easy as dealing with a local cruise agent. And
mind you, I don't say this lightly because I'm a very detail-oriented person
with lots of concerns when undertaking a major expense. Everything went as
smooth as silk.
So once again, thank you ever so much for the excellent job that you did for
us and I look forward to planning our next cruise with you.
Very truly yours,
I wanted to tell you again how thankful we are for your help in booking my husband's and my anniversary cruise. After giving you our initial thoughts on what we were looking for and our concerns given that we've never been on a cruise before and didn't quite know what to expect, you not only provided us detailed information on our options but offered your advice and expertise on each of them. I have dealt with many different travel agents in the past and your thoughtfulness, attentiveness, and most importantly your responsiveness was extremely satisfying. You've made me a happy customer and I can guarantee that we'll never use another agent to book our cruise travel in the future. Thanks for everything!
Dana & Taylor"